+++ RECENT INFORMATION +++

Dear customers,

we are pleased to inform you that all Knaus Campingparks in Germany will probably be open in May.

Here are our current opening hours:

These dates are subject to possible changes by the respective state governments.

Customers who have booked directly with us will of course always be informed as soon as possible of any changes in their bookings. We apologize to our guests that we had to inform you at short notice. We also only find out about the decisions of the respective state governments at their press conferences, but have to wait for the written decree before we can approach you.

Whether there will be restrictions on the services offered on site will be decided by the respective state governments.

Throughout Europe, the requirements of the responsible authorities change almost daily. Therefore, we too can only plan for the time being in limited periods of time.

Our team at the booking centre will be happy to answer your questions. If you have not booked directly with us, please contact your booking office.
We are working flat out to provide you with all important information as quickly as possible and to answer your questions promptly. Please understand that due to the large number of enquiries, there may be a delay in answering them at the moment.

Your team Albatross Reisen

+++ REDUCTION OF CANCELLATION FEES UNTIL 30.06.2020 (CANCELLATION DATE) +++

Dear Guests,

to give you the opportunity to wait until 14 days before your arrival, we will change our cancellation fees, with effect from 28th of April 2020, as follows.

Until now applied:

• Up to 45 days prior to commencement of the booked travel package services – 10% in the event of travel package prices which are lower than EUR 250,- at least EUR 25,- per case.
• as of the 44th day prior to commencement of the booked travel package services –60%
• as of the 27th day prior to commencement of the booked travel package services –85%
• on the day of commencement of the booked travel package services or in case of no-show –95% of the contractual travel price.

As of 28th of April 2020, we will change these cancellation fees as follows:

• Up to 45 days prior to commencement of the booked travel package services – 10% in the event of travel package prices which are lower than EUR 250,- at least EUR 25,- per case.
• as of the 44th day prior to commencement of the booked travel package services –20%
• as of the 13th day prior to commencement of the booked travel package services –85%
• on the day of commencement of the booked travel package services or in case of no-show –95% of the contractual travel price.

This means you can benefit until 14 days before the start of your holiday from the significantly reduced cancellation fees. This change is valid until 30th of June 2020 (cancellation date).

Our team at the booking office will be happy to answer any questions you may have in this regard. Please understand that due to the large number of enquiries, there may be a delay in answering your message or call at the moment.

Your team Albatross

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