Campsites
Dear guest, thank you for your interest in booking accommodation with Albatross Reisen GmbH, Marktbreiter Str. 11, 97199 Ochsenfurt – hereinafter referred to as “AR”. In the event that an accommodation contract is concluded, AR will use all its power and experience to make your stay as pleasant as possible. Clear legal agreements about your rights and obligations as a guest and the rights and obligations of AR as your accommodation provider, which are to be made with you in the form of the following guest accommodation conditions, also contribute to this. These terms and conditions of accommodation, insofar as effectively agreed, become part of the accommodation contract concluded between you and AR in the event of a booking. Please read these terms and conditions carefully before booking.
1.1. AR is the operator of the website under the domain www.albatross-reisen.de as well as the publisher of corresponding brochures, flyers or other print media and online presences, to the extent that AR is expressly designated as the publisher/operator in each respect. Within the framework of these media, AR advertises and sells accommodation services on its own responsibility. AR is therefore the contractual partner of the customer with regard to the guest accommodation contract concluded on this basis in the event of a booking.
1.2. These terms and conditions apply, if and to the extent that same have been effectively agreed, to accommodation contracts that are based on such print advertisements, brochures or accommodation services offered on websites published by AR.
2.1. For all kinds of bookings the following shall apply:
2.2. With respect to bookings placed orally, by telephone, in writing, by email or by fax, the following shall apply:
2.3. For bookings made online, the following applies to the conclusion of the contract:
3.1. The prices advertised in publications which form the basis of a booking (advertised accommodation offers in print or online) are final prices and include the statutory value added tax and all ancillary costs, unless otherwise stated with regard to the ancillary costs. Separate charges may be incurred and shown for regional tourism taxes and fees for services billed according to consumption (e.g. electricity, gas, water, bed linen, towels) and for optional and additional services that are only booked or used on site.
3.2. The services owed by AR shall exclusively be based on the content of the booking confirmation, the information on the accommodation facility and the services of AR as published in advertisements on the basis of which a booking has been placed as well as from any supplementary agreements expressly made with the guest.
3.3. Price tables as published in AR’s print advertisement media display all information on seasonal periods, additional services and the duration of any applicable minimum stays. The accommodation prices advertised here refer to the available allotments at the time of printing of the respective advertising print medium and depend on the respective period of accommodation. As soon as the allotments with the prices advertised here have been fully sold, the accommodation prices will be adjusted on a daily basis within the further course of the season. These daily updated offers can be found online at https://www.albatross-reisen.de.
4.1. By way of derogation from the following provisions of this Section 4, for bookings made via an online booking platform (e.g., Booking.com) using a payment service offered there (e.g., “Payments by Booking.com”), the payment processing shall be governed exclusively by the terms and conditions of the respective payment service. Insofar as the provisions of this Section 4 do not align with the requirements of the booking platform’s payment service, the latter shall take precedence.
4.2. Unless a refundable rate (Flexible Rate) has been booked in the individual case, AR charges a deposit of 20% of the total price of the accommodation services after conclusion of the contract. The balance of the total price of the accommodation services must be paid to AR 30 days prior to the guest’s arrival. In the case of bookings of a non-refundable rate (Fixed Rate) as well as for other bookings made less than 45 days prior to the start of the stay, the total price shall be due for immediate payment upon booking. This does not apply if the due date and amount of payment have been agreed differently in individual cases. For payments made by credit or debit card, charges are processed as follows:
Flexible Rate:
• The card will be charged with the deposit of 20% of the total price no later than 5 days after booking.
• The remaining balance will be charged 30 days prior to arrival.
• If an insurance policy is taken out, the premium will be charged in full immediately upon booking.
The information and payment arrangements of the respective payment service provider are decisive.
Fixed Rate:
• The card will be charged with the total price no later than 5 days after booking.
• AR’s booking confirmation will then be issued immediately upon the charge to the customer’s credit card.
4.3. Payments in foreign currencies are not possible. In the case of chargeable transfers from abroad, the guest shall bear the transfer fees. AR is entitled to demand such fees if they are deducted directly from the transfer amount by the transferring bank.
4.4. If the guest does not pay an agreed down payment and/or the final payment, or does not pay it in full, within the specified period despite a reminder from AR with an appropriate deadline, although AR is willing and able to provide the contractual services in an orderly manner, no legal or contractual right to set-off or retain payments exists for the guest and the guest is responsible for the delay in payment, AR is entitled to withdraw from the contract with the guest after a reminder with a deadline and after expiry of the deadline and to demand cancellation fees from the guest in accordance with Clause 6 of these terms and conditions.
5.1. The guest shall arrive at the agreed time or, in the absence of a specific agreement, between 4:00 and 6:00 p.m.
5.2. For later arrivals, the following shall apply:
5.3. On departure day, the guest shall vacate the accommodation at the time agreed upon by the parties. In cases where no agreement has been made in this respect, the accommodation shall be vacated between 8:00 and 10:00 a.m. of that day. If a guest fails to vacate the accommodation within the times specified above, AR shall be entitled to charge additional fees. Moreover, AR shall be entitled to claim compensation for damages exceeding such additional charges. On departure day, guests shall only be allowed to use the facilities of AR’s accommodation facility after 10:00 a.m. if individually allowed to do so by way of an individual agreement with the operator of the camping facility as AR’s vicarious agent. The right of use of the accommodation facility or the facilities of the campsite after 10:00 a.m. on the day of departure is subject to the facility operator’s express permission. If necessary, the operator of the facility shall be entitled to charge additional fees.
6.1. By way of derogation from the following provisions of this Section 6, for bookings made via an online booking platform (e.g. Booking.com) using a payment processing service offered there (e.g. “Payments by Booking.com”), the rules regarding cancellation and no-show by the guest are governed exclusively by the terms and conditions set by the respective platform. Insofar as the cancellation conditions set out below in this Section 6 differ from the provisions of the booking platform, the latter shall take precedence.
6.2. If the guest cancels his/her accommodation booking or fails to arrive at the booked accommodation facility, AR remains entitled to payment of the accommodation price, including fees for additional services booked by the guest. This does not apply if, in individual cases, AR has granted the guest a right of withdrawal free of charge and AR receives the guest’s declaration of the exercise of this right of withdrawal, which does not require any particular form, within the applicable time limit.
6.3. AR shall, within the course of its ordinary business, apply reasonable endeavours to allocate the guest’s unused accommodation services to another party but shall not be obliged to apply extraordinary efforts in this respect, taking into consideration also the specific type of the booked accommodation (e.g. non-smoking / family accommodation) in each case.
6.4. If and to the extent that AR is able to allocate the guest’s booked accommodation service to another party or use same otherwise, all proceeds accordingly collected by AR shall be deducted from any claims held by AR towards the guest pursuant to Clause 6.2 above. In cases where AR has been unable to re-allocate a guest’s accommodation service, AR shall deduct all costs which have remained unexpended from its claims towards the guest pursuant to Clause 6.2 above.
6.5. AR has determined the following standard cancellation fees taking into account the period between the notice of cancellation and commencement of the booked accommodation service as well as taking into account the expected saving of expenses and the expected acquisition through alternative occupancy of the booked accommodation. The standard cancellation fees are calculated exclusively on the basis of the accommodation price, i.e. excluding ancillary costs such as bed linen or cleaning costs, but plus the booking fee charged in each case and any booking alteration fees charged; regional tourism taxes are not taken into account. Accordingly, depending on the rate booked (refundable Flexible Rate or non-refundable Fixed Rate), the guest is obliged to pay AR the following amounts, each based on the accommodation price plus booking and booking alteration fees charged (but excluding ancillary costs and regional tourism taxes):
For arrivals from 10.01.2027 onwards, the following provisions apply:
For arrivals up to and including 09.01.2027, the following provisions apply:
AR has determined the following standard cancellation fees taking into account the period between the notice of cancellation and commencement of the booked accommodation service as well as taking into account the expected saving of expenses and the expected acquisition through alternative occupancy of the booked accommodation. The standard cancellation fees are calculated exclusively on the basis of the accommodation price, i.e. excluding ancillary costs such as bed linen or cleaning costs, but plus the booking fee charged in each case and any booking alteration fees charged. Regional tourism taxes are not taken into account. Accordingly, the guest is obliged to pay AR the following amounts, each based on the accommodation price plus booking and booking alteration fees charged (but excluding ancillary costs and regional tourism taxes):
6.6. The guest explicitly retains the right to positively prove that costs which have remained unexpended by AR were significantly higher than the deductions made according to the percentages set out above or that the booked accommodation service or other booked services have been re-assigned by AR to another party. In such cases the guest shall only be obliged to pay an accordingly reduced amount.
6.7. The guest is urgently recommended to take out travel cancellation insurance.
6.8. Any cancellation of booked services by the guest is to be notified directly to AR and – in the guest’s best interest – should ideally be made in text form.
7.1. After expiry of the free cancellation period agreed at the time of booking, the guest has no entitlement to changes regarding the stay dates, destination, location, accommodation, or other services (booking alterations). If, at the guest’s request, booking alterations are nevertheless made after the booking of the accommodation, AR may charge a booking alteration fee of 25 euros. The guest may at any time demonstrate that no or only a lesser damage than the fee resulted from the booking alteration.
7.2. Afterwards, booking alterations – if at all feasible – are only possible following prior cancellation of the accommodation contract under the conditions of Section 6.5 and simultaneous new registration by the guest. This does not apply to booking alteration requests that cause only minor costs.
8.1. The guest shall be obliged to comply with any facility rules and conditions notified to the guest or in relation to which the guest had reasonable possibility to inform himself/herself accordingly.
8.2. The guest shall without unreasonable delay notify the representative of AR or its vicarious agents in the accommodation facility of any defects or disruptions occurring, demanding that same are remedied. Should the guest culpably fail to make such notification, the guest’s claims against AR may lapse wholly or in part.
8.3. The guest shall be entitled to terminate the contract only in cases of material defects or disruptions. Prior to termination the guest shall be obliged to first claim remedy of the defect within the notification of defects, setting a reasonable period for such remedy. This shall not apply if such remedy is impossible or has been refused by the host, or if the guest’s immediate termination is objectively justified by a particular interest of the guest recognisable to AR, or if for such reasons the guest cannot objectively be expected to continue the stay.
8.4. Bringing along and accommodating pets in the accommodation is only permitted in the event of an express agreement to this effect, if AR provides for this possibility in the advertisement. Within the framework of such agreements, the guest is obliged to truthfully inform AR about the type and size of the pet. Violations of such obligation may entitle AR to extraordinary termination of the accommodation contract and to charging special cleaning fees of at least € 200.00 after departure.
8.5. Smoking is prohibited in all accommodation units. AR shall be entitled to extraordinary termination of the accommodation contract and to charging special cleaning fees of at least € 200.00 after the guest’s departure in the event of any violations by the guest.
9.1. AR can terminate the accommodation contract after the start of occupancy without observing a period of notice if the guest, notwithstanding a warning from AR or the management of the accommodation establishment,
A warning prior to termination without notice is not required if the guest’s breach of duty is so serious that, in particular in the interest of the other guests and safety (in this respect also in the case of the commission of criminal offences), immediate termination is also justified taking into account the interests of the guest.
9.2. AR may terminate the contract before the start of occupancy if the guest is objectively and specifically expected to behave in a way that would justify termination in accordance with Clause 9.1. AR may withdraw from the contract before the start of occupancy or terminate the contract after the start of occupancy if the guest has provided false or misleading information about him/herself, about the reason for and purpose of the booking or about other circumstances material to the contract, if AR would have been entitled to refuse the booking for factual reasons and within the scope of the statutory provisions if it had known the true circumstances. If AR terminates or withdraws, AR retains the claim to the full rental price; however, it must take into account the value of the saved expenses as well as the advantages it gains from using the unused service in another way. The provisions in Clauses 6.3 to 6.5 apply accordingly.
9.3. AR may terminate the accommodation contract if the performance of the contract and in particular the guest’s stay is frustrated, considerably impeded, endangered or impaired for objective reasons for which AR is not responsible, in particular damage caused by natural forces, official requirements or closures, natural events, illnesses, epidemics or other reasons of force majeure. AR is obliged to inform the guest immediately after gaining knowledge of the circumstances justifying the termination and to declare the termination. Any payments made by the guest will be refunded immediately. Further claims of the guest are excluded.
10.1. AR shall be liable without limitation
In all other respects, the liability of AR is limited to damages caused by AR or its vicarious agents intentionally or through gross negligence.
10.2. AR’s potential liability pursuant to sections 701 et seq. of the German Civil Code in relation to damages caused to objects brought along by a guest to the accommodation facility remains unaffected by this provision.
10.3. AR shall not be liable for deficiencies or defaults in relation to services which are recognisably provided by third party providers during the guest’s stay and which have merely been (recognisably) facilitated by AR to the guest on behalf of a third party (e.g. excursions, entrance tickets, transport services, sports events, theatre performances, exhibitions etc.). The same applies in relation to third party services which have been facilitated by AR on behalf of a third party already on the occasion of the guest’s booking, provided that such services have been explicitly indicated as third party services in the advertisement or the booking confirmation.
11.1. The parties agree that the agreed services will always be provided by the respective host in compliance with and in accordance with the official regulations and requirements applicable at the respective time of accommodation.
11.2. The guest agrees to observe reasonable usage regulations or restrictions of AR when using services and to notify AR immediately in the event of typical symptoms of illness occurring.
11.3. The above provisions under this clause shall not affect any warranty rights of the guest, in particular under section 536 of the German Civil Code.
12.1. With respect to the legislation regulating the settlement of consumer disputes (Gesetz über Verbraucherstreitbeilegung), AR points out that AR does not currently participate in any voluntary consumer dispute settlement programme. If and to the extent that participation in consumer dispute settlement becomes obligatory for AR in the future, the consumer concerned will be informed accordingly in an appropriate manner.
12.2. The contractual relationship between AR and the guest will be exclusively governed by German law. The same shall apply to all other legal relationships between the guest and AR.
12.3. Law suits by a guest against AR shall be brought before the court of competent jurisdiction at AR’s registered offices.
12.4. Law suits by AR against a guest shall in general be brought before the court of competent jurisdiction at the guest’s domicile. With respect to law suits against guests who are merchants, legal persons of public or private law or persons who have their domicile/registered business address or usual place of stay abroad, or whose domicile/registered business address or usual place of stay is unknown at the time when the law suit is brought, the parties agree that such law suits shall be brought before the court of competent jurisdiction at AR’s registered offices.
12.5. The above provisions shall not apply if and as far as non-waivable provisions of the European Union or other international provisions applicable to the contract apply.
© Copyright: TourLaw – Noll | Hütten | Dukic Rechtsanwälte, München | Stuttgart, October 2026
Publication date: 08.10.2026
Your Contracting Partner and Principal Accommodation Provider:
Albatross Reisen GmbH
Marktbreiter Str. 11
97199 Ochsenfurt
Responsible: Managing Director Christian Claus
Telefon +49 9331 98304-0
Telefax +49 9331 98304-29
Email info@albatross.de
Commercial Register: Amtsgericht Würzburg, HRB 2294
VAT-ID-No.: DE 134166330
