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Frequently asked questions

Accessibility

More and more campsites are making efforts to provide suitable facilities for wheelchair users. Unless explicitly mentioned in the travel description, our offers are not suitable for persons with physical disabilities. If it is decisive for your choice whether a facility is suitable for wheelchair users, please contact our team of the booking department and we will be happy to provide you further information.

Additional tent

On all holiday campsites with Albatross accommodation, our camp managers and couriers are available to help you with advice and assistance. The only exceptions are Marina Julia Family Camping Village, Jesolo Mare Family Camping Village, International Riccione Family Camping Village and Baia Verde. Here all services will be provided directly by the central reception of the campsite.

Albatross on site

On all holiday campsites with Albatross accommodation, our camp managers are available to help you with advice and assistance. The only exceptions are Marina Julia Family Camping Village, Jesolo Mare Family Camping Village, International Riccione Family Camping Village and Baia Verde. Here all services will be provided directly by the central reception of the campsite.

Animation

Many of our campsites offer an animation program with dance and disco evenings, mini-club, sports activities and much more. The extent of these services depends on the size of the campsite and can vary depending on the weather conditions and the number of guests. In the pre and after season, some campsites usually offer a limited program. The animation program is usually conducted in the local language.

Arrival and departure

Arrival is possible between 4 pm and 6 pm, departure between 8 am and 10 am on the day of arrival or departure.

Every campsite has different arrival days and minimum stays depending on the season. This ranges from daily arrival and departure and a minimum stay of 2 nights in the low season to arrival and departure on Saturday with at least 7 nights in the high season. Details can be found in the respective price lists.

You desire a shorter stay? In the preseason or for short-term bookings we will be happy to try to fulfil your wish. Please contact our booking department.

Barbecue

Do you also like to enjoy relaxed barbecue evenings with your family and new friends during your holiday? On some campsites you have the possibility to reserve a barbecue free of charge with your Albatross courier, subject to availability.

However, this only applies if the use of a barbecue is permitted on the campsite. No open fire or campfire is allowed on all holiday campsites. If you bring your own gas barbecue, please remember that you also have to bring the gas for it yourself.

When operating an electric barbecue, it is possible that the power supply on your pitch is not sufficient.

Barbecuing is not permitted on the terraces of the mobile homes.

Bed linen

Save yourself unnecessary luggage! In almost all Albatross accommodations you can rent bed linen for a fee. Costs: Single bed linen incl. 1 towel 14,00 EUR, double bed linen incl. 2 towels 25,00 EUR. (exceptions: Schluga Seecamping, Marina Julia Family Camping Village, Jesolo Mare Family Camping Village, International Riccione Family Camping Village, Mare e Pineta). In Germany you can only get single bed linen for 10,00 EUR per person. In the holiday homes and apartments, the initial supply of bed linen is included in the travel price.

The above-mentioned prices are valid for the initial equipment as well as for any further change.

Campsite rules

On all campsites there are house rules which are binding for all guests and which can lead to an immediate expulsion if not observed. Please observe the respective campsite rules in order to ensure a relaxing holiday for yourself and your neighbors.

A refund of the travel price is excluded in the event of expulsion.

Deposit

A deposit of 100,00 EUR in cash is required when you hand over your accommodation. If there are no objections, you will receive this back in full upon departure. Please refer to the respective price tables for deviating deposit regulations.

Dog

Out of consideration for guests with allergies, pets of all kinds are generally not allowed in our accommodations, even if they are allowed on the campsite.

In Germany, Croatia, Austria and Italy it is possible to book special accommodation on selected sites, where a dog is permitted. On which campsites you are allowed to take your dog with you, you will find the respective description. As this is only valid on request, please contact us.

Don't forget to present your valid EU pet passport at the reception upon arrival.

We reserve the right to charge an additional cleaning fee of at least 200,00 EUR in case of non-registration of the dog as well as in case of contamination exceeding the usual level.

Final cleaning

For Albatross mobile homes in Germany, Italy, Spain, Croatia and Austria an amount of 50,00 EUR for the final cleaning is added once to your travel price.

Non-Smoking

Smoking is expressly prohibited in all our accommodations. In case of non-compliance we will charge the costs for the necessary special cleaning of at least 200,00 EUR.

Opening hours

On our catalogue pages we always go into as much detail as possible about the services offered by the respective campsites. However, there may be weather-related and seasonal deviations.

The opening hours of certain facilities, such as the swimming pool or restaurant and discotheque, or the services on offer, such as entertainment and mini-club, may vary, especially in the early and late seasons. Changes may also be made at short notice in individual cases.

Parking

On many campsites you can park your car directly at your accommodation. A second car or trailer usually has to be parked in a different place and there usually you get charged an additional fee. Please inform us in advance if you wish to arrive with a second car or trailer.

Proof of identity

It is compulsory for travellers within Europe to carry a valid travel document. In the countries offered by Albatross, a valid identity card or child ID is sufficient for EU citizens. Please check in good time before your trip whether your travel document is still valid. If you have any questions, please contact your local authorities.

Registration

On arrival, please register at the reception of the campsite by presenting your travel documents or follow the instructions on your voucher. In some facilities you can check in online before your arrival. Take the opportunity and arrive earlier in your holiday. Please note the information on your voucher or ask our team at the booking department.

Savings tariffs for Albatross accommodation

Stay 14 nights and pay only 12!

7=6 & 14=12 until 03.07. (latest departure) and from 21.08. (earliest arrival) on foreign albatross campsites

7=6 & 14=12 until 09.07. (latest departure) and from 15.08. (earliest arrival) at most German KNAUS camping parks. Detailed information can be found in the price boxes of our printed catalogue. -> here then please click the link to the catalogue PDF on the website

In case of different prices during the travel period, the nights with the lower price will be deducted.

Swim cap obligation

In many places in Italy, the law stipulates the wearing of a swim cap when using swimming pools. Please inform yourself on site.

Tourist tax

In Germany, Austria, Italy, Croatia, Spain, Hungary and France, it is common practice for local authorities to require tourists to pay a tourist tax or a guest contribution for their stay. The amount of the fee is determined by the respective local authority and is payable locally in the national currency.

Travel price insurance certificate

For your own safety, you can take out a travel cancellation insurance with us with your booking, which also includes travel interruption insurance. On request you can also get the Albatross insurance package Germany or Europe.

Wellness

Treat yourself to something special during your holiday: on numerous holiday camp sites you will find relaxation for body, mind and soul with massages or wellness and beauty treatments directly on site or in the immediate vicinity. In Germany, for example, the KNAUS Campingpark Lackenhäuser will put together your personal wellness-program for you.

WiFi

On many campsites you have the possibility to use WiFi. Please refer to the description of the campsite for availability. Please also note that the strength and the coverage of the network may vary depending on the location of the accommodation.

Wintercamping

The times when the camping season was limited to a few months in summer are long gone. A holiday in a modern mobile home or holiday home is great fun even - or especially - when there is ice and snow outside. At many KNAUS camping parks you can also enjoy your holiday in winter. The camping parks that are open in winter are marked accordingly.

Wishes

Do you have a special wish? We make many things possible! You would like to travel with a family friend and live in mobile homes next to or across the street? You have a favourite accommodation in a favourite location? We will leave no stone unturned to fulfil your wish. We are happy to take your wishes and do everything we can to fulfil them. However, we cannot guarantee this.

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